We always aim to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, please review our return policy below.
1. Return Eligibility
Returns are accepted under the following conditions:
- Return request must be made within 3 to 7 days of receiving the product
- Product must be unused, unworn, and unwashed
- Original packaging, tags, and labels must be intact
- Product must be in the same condition as delivered
2. Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect product:
- You must contact us within 24 hours of delivery
- Clear photo or video proof must be provided
- After verification, we will offer a replacement or refund depending on the situation
3. Refund Policy
- Refunds are only issued after successful product inspection and approval
- Refund processing may take 3 to 7 working days
- Shipping or delivery charges may not be refundable
- Refunds will be issued via the original payment method (if applicable)
4. Exchange Policy
- Size exchange is allowed depending on stock availability
- Customers may need to bear exchange shipping costs
- Exchange requests must follow the same return eligibility rules
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or worn products
- Products damaged due to customer misuse
- Discounted or sale items (unless defective)
- Customized or personalized jerseys
6. Return Process
To initiate a return or exchange, please contact our support team:
📧 Email: freekick@stryker10.com
📞 Phone: +8801713443222
